01 / For digital agencies
Fractional COO / Agency scaling
Fix the delivery chaos.
Protect your margins.
I help digital marketing agencies get their shit together: fix delivery, productise services and build a business that doesn't depend on the founder for every decision.
Let's talk about your agency01 Delivery & capacity
Get work out of the founder's head and into a delivery system the team can actually use. Make ownership, workload and handovers clear.
- Practical operating procedures and workflows
- Capacity planning and resource allocation
- Team ownership and fewer founder bottlenecks
02 Services & scope
Turn bespoke work into clearly defined services. Align what gets sold with what the team can deliver, at a price that makes commercial sense.
- Productised offers and service architecture
- Clear deliverables, boundaries and change requests
- Sales-to-delivery handovers that reduce scope creep
03 Margins & retention
See where accounts lose money and why clients leave. Bring delivery effort, account health and profitability into the same view.
- Account-level costs and margin visibility
- Client onboarding and communication rhythms
- Early warning signs for churn and over-servicing
02 / For SaaS, e-commerce & B2B services
Fractional CGO / Chief Growth Officer
Build the engine.
Grow the business.
I design and build the marketing and growth systems that connect customer acquisition, sales and revenue. A clear plan, reliable measurement and the work to put it into practice.
Let's talk about your growth01 Acquisition & spend
Find the gaps between what you're spending and the customers you're winning. Connect positioning, channels and conversion to the economics of your business.
- Customer acquisition strategy and priorities
- SEO, paid media and conversion opportunities
- Budget decisions tied to commercial performance
02 Tracking & visibility
Get a clearer picture of what's working, where prospects drop off and which activity contributes to revenue.
- Measurement plans and tracking foundations
- Acquisition cost, conversion and pipeline reporting
- A shared view of performance for better decisions
03 Sales & marketing
Join up the journey from first interest to paying customer. Give your team and external partners shared priorities and clear accountability.
- Lead qualification, handovers and follow-up
- Sales and marketing alignment
- A focused growth roadmap with regular reviews
A practical way forward
Find. Fix. Scale.
- 01
Find what's holding you back.
Look at the whole business. Map the bottlenecks, establish the numbers and decide what needs attention first.
- 02
Fix what matters.
Build a focused 90-day plan. Put processes, people and tools to work with clear ownership and hands-on implementation.
- 03
Scale what works.
Review the results, sharpen the systems and build the team's ability to keep improving as the business grows.
03 / Selected experience
Different businesses.
Same principles.
More profit.
A growth plan has to work for the business buying it and the team delivering it.
From consumer brands to technology and payments, the starting point is the same: understand the business, then build the systems around it.
Discuss relevant experience04 / About
Ciaran Redmond.
Growth & operations.
The growth plan and the delivery plan have to work together.
I work with agencies on the systems behind their delivery, and with brands on the systems behind their growth. That means connecting what a business needs with what a team can actually execute.
For an agency, that means operational leadership as a fractional COO. For a brand, it means growth leadership as a fractional CGO. In both, I get involved in the work that makes the plan happen.
Let's talk
What's next
for your business?
Tell me about your agency or brand, where you want to go and what's getting in the way.